AgentOps Org Patterns: Maturity, Team Shapes, and Gates That Scale

The organizational layer of running agents — a four-tier maturity ladder you can diagnose honestly, the platform-vs-product split that decides what to centralize, the three review gates that scale with trigger-based reviews instead of calendar boards, who actually owns evals and carries the pager, and the first three things to stand up: traces, a golden set, a kill switch.

Content current as of 2026-09.

Lessons

1. The AgentOps maturity ladder
2. Platform team, product teams: what to centralize
3. The three review gates that scale
4. Who writes the evals, who carries the pager
5. The first three things: traces, a golden set, a kill switch